U.S.-based outsourcing group InteLogix has launched operations from a new headquarters in New Cairo, positioning Egypt as a delivery base for business process outsourcing, customer experience and IT services to U.S. and European markets.
The facility was inaugurated by Ahmed Elzaher, chief executive of Egypt’s Information Technology Industry Development Agency (ITIDA), alongside InteLogix President and CEO Mario Baddour and senior executives from both organisations.
InteLogix entered the Egyptian market through its acquisition earlier this year of Cairo-based Athear, which has since been integrated into the U.S. company’s global delivery network. The transaction highlights an emerging investment route in Egypt’s outsourcing industry, with multinational groups increasingly able to acquire established local operators rather than build delivery centres entirely from scratch.
The company has installed AI-enabled infrastructure at its Cairo headquarters to support customer-experience management, BPO and IT services, including systems designed to strengthen operational monitoring and service quality.
InteLogix plans to expand its Egyptian workforce from about 135 employees to 1,365 over the next three years, while increasing the volume and range of services exported from Cairo.
Baddour said Egypt had been selected for its skilled workforce, multilingual capabilities and ability to support clients across multiple international markets.
ITIDA’s Elzaher said the investment reflected a broader evolution in Egypt’s offshoring proposition, combining labour availability and competitive costs with technical expertise, language diversity, scalability and proximity to European and U.S. markets.
Egypt’s offshoring export revenues reached $5.2bn in 2025, according to ITIDA, with 252 export-oriented companies employing more than 195,000 professionals. Of those companies, 177 are multinational.
Headquartered in Park City, Utah, InteLogix also operates delivery centres in the U.S., Canada, El Salvador and the Philippines. Its services span customer experience, receivables management, cybersecurity and collections across sectors including banking, healthcare, technology, telecommunications, travel and utilities.
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